Terms and Conditions
Small or medium dogs only for (boarding and daycare
I only accept small or medium dogs. We have the right to refuse breeds due to the nature of the environment and business.
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Fully vaccinated and flea/worm treated (boarding and daycare)
Proof of vaccinations must be presented in advance and a photocopy must be taken for license. I also recommend the kennel cough vaccination but it is not essential.
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Neutered dogs only (boarding and daycare)
Your male dog(s) must be neutered (No female dog on heat)
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Well-behaved and sociable (boarding and daycare)
Your dog(s) must be able to get along with other dogs. Any dogs who are aggressive will not be accepted. We have the right to refuse aggressive dogs. If a dog is in our care who is showing aggression we will do our best to handle the situation until you are able to collect.
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Making new friends (boarding and daycare)
You agree to your dog being boarded with others and my own whippet, (I am licensed to have up to 4 dogs boarding with me at the same time and 5 day-care through the day)
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Meet & Greet (A requirement for new clients only)
An opportunity for you to meet myself and ask any questions you may have. This also allows us to access your dog and to see how he/she reacts. We have the right to refuse dogs who are showing aggression or is over scenting. Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or home boarding; including behavioural or health problems, antisocial behaviour; including aggression, incontinence or lack of house training and excessive loud barking or whining.
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Payment (all services)
A non-refundable deposit (20%) required at time of booking. The remaining balance is to be paid on the day the service is being carried out. ( Please contact us is there are any issues and we can discuss)
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Per 24 hours, prices may occur if hours go over 4 hours past the 24 hours
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Drop off and Pick up (boarding and daycare)
Drop offs and pick ups are any time after 8am and before 6pm. Please discuss with the team about additional hours if needed and we can arrange this for you.
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Multiples dogs and discounts (all services)
Our multiple dog discount is only availed from dogs from the same house hold.
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Food (boarding)
Your dogs food will need to be supplied by you.
Emergency (all services)
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party, should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees. All dogs must be registered with a veterinary surgeon.
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Dog play
All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
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Personal objects
Please only bring what your dog requires. Please take your leads with you. Please note you are leaving your dogs toys with us at your own risk and they may not return with there toys even at our best effort due to other dogs playing with them and wear and tear.
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Privacy
Your information will be kept private and confidential. Photography of your pets will be used on social media and our website there may be occasions when we use these photos for advertisement if you do have any problems with this please get in contact.
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Dog walking & training
You agree that your dog will be walked with other dogs during there walks, if you have a issue with your dog walking with other dogs please contact us before booking to discuses this.
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If you cancel your walk 3 hour or after your slot is due the full amount is due to be paid to cover the loss. this is our wage. If you do need to cancel please do so at least 24 hours before the walk so we can fill the spot. If the walker is to cancel or change dates you will be notified 24 hours before to re-arrange.
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We have the right to refuse dog walks due to aggression or lack of reliability of the owner.
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Sometimes your dog can come back muddy or wet we will do what we can to dry them off before hand but they are dogs and they like to explore.
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Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking including behavioural or health problems, antisocial behaviour; including aggression,
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Please allow at least 1 weeks notice if you are no longer requiring our walking services so we can fill the spot.
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Please do not feed your dog at least 1 hour before pick up for walks or training due to travel sickness
Training
When booking 1-2-1 training you agree that the training provided is held out with myself and your dog. You will be given a hand out to follow and continue the training.
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You agree although your dog is having training you may not see instant results training can sometimes take a long time and it all depends on your dog. Time and patience is needed.
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You agree that your dog will mix with other dogs depending on the training provided.
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You will inform myself of any aggression or other issues that could cause harm to myself or others before training starts.
The first session of any training will be a assessment session where this allows myself and your dog to bond and for me to access your dog on how they will train you will then be given a training plan designed for your dog.
Recall and leash training please note you will be required to book at least 10 sessions with myself to allow the training to work and to see progress. This will be arranged and attached to the training plan. Please note you can make a Decision on if you want to continue the lessons or not once the plan has been wrote.
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Aggression and fear fighting, prices depending on the dogs issues. A plan will be wrote designed just for your dog.
Payment must be payed before the training starts. For other sessions payment must be made on the day of the sessions unless otherwise agreed. If you cancel 24 hours before the session you are required to pay in full.
Please discuss with me regarding payment if any issues are present.
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Training can not be guaranteed with animals. Some behaviours may never be removed.
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For any issues or questions please contact us direct.
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Home Visits
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Privacy
We will not walk around your house unless asked to do so. Please close any doors you do not want your pet to be in to avoid animal mess. If you are not going to limit the activity off your pet around your house please make us aware so we can check the rooms for any mess left by your pet.
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